Privacy policy

I believe in frustration free privacy, unfortunately bureaucrats don't understand technology or what a good user experience looks like. Here's how I would change the cookie consent…

Why cookie consent doesn't work

Banners, interstitials and popovers started appearing all over the web when the EU cookie directive came into force. Banner blindness already existed and users simply click through. They don't read, they don't stop to think. They expect their liberties are protected by law and that this 'banner' is a barrier to the job they want to get done.
People say they care about privacy then go and accept a cookie policy to get a meme of a cat doing something hilarious. "What we say and what we do" is an old cliche in UX and the cookie consent pattern is exihibit A.

How to fix it

Firstly, we shouldn't be asking websites to handle the cookie consent. Even when an organisation tries to be honest half the time they can't implement it properly - myself included. We shouldn't be trusting the 1000 sites we visit to handle our privacy we should be asking just 1 entity, our browser to do it.
Handling cookies in the browser in step one simply means to set defaults when you setup the browser. Do you mind being tracked, do you not wanted to be tracked doing certain things etc. Granted it's not possible to tell the difference between different types of cookies. But I believe that's a question of policing that the regulators should stand up and pay for with our tax money. After all it is us who demand our privacy protected while searching for cat memes. The technology needs to adapt or change entirely to support this but the technology part isn't the hard bit its the political agreements on what should make up the next gen of cookies. I hear google are working on something called a privacy sandbox but we'll see.

Cookies used on this site

_hp2_id.##########
This cookie is used by Heap Analytics to track user behavior on the website. Cookies in this domain have lifespan of 2 years. The main purpose of this cookie is: Targeting/Advertising
_hp2_ses_props.########
This cookie is used by Heap Analytics to track user behavior on the website. Cookies in this domain have lifespan of 2 years. The main purpose of this cookie is: Targeting/Advertising
_hjid
Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. The main purpose of this cookie is: Performance
_gid
This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. The main purpose of this cookie is: Performance
_ga
This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. The main purpose of this cookie is: Performance
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A Joomla! session ID to allow the core functionality of the Content Management System to function. Cookie is stored for 30 days
_hjIncludedInSample
This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. The main purpose of this cookie is: Performance
_gat_UA-########-#
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. The main purpose of this cookie is: Performance
_hjAbsoluteSessionInProgress
This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. The main purpose of this cookie is: Performance
_cookieAllowed
A cookie for storing if the user allows cookies to be stored. Ironic on the face of it right?

Privacy Policy


Your privacy is important to us. It is TYIT LTD's policy to respect your privacy regarding any information we may collect from you across our website, http://www.ty-it.co.uk, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 30 March 2019.

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